Who benefits?

It's been an interesting start to the week and one that quite neatly illustrates some of the challenges of being a local Architect.

As with all Architects, we offer our Clients unbiased, professional advice with the aim of steering them away from the potential pitfalls (and financial exposure that accompanies them) and down the path to a well concieved, well constructed, end product - but events yesterday have made me question who really benefits from our expertise and do they recognise the benefit?

My first example is a small domestic project (approx contract value £90k). The Clients, whilst lovely people, are quite demanding and have caused us some twenty hours of additional work trying to identify cost savings to bring the tender return within budget.

Fair enough, you may say, you shouldn't have designed a building that was over budget! That would be fair comment if the overspend weren't the result of their list of "desirables" which have since become "essentials"!

We have managed to identify and negotiate the savings required without diluting the scheme and everyone is happy.....full speed ahead....apart from the fact that the Client is now querying our invoice for five hours of the extra time, even though it is clearly for work outside of our original commission.

Despite our success in saving our Clients about £15k and in ensuring that their dreams could be realised on their limited budget....our efforts were valued at less than the £375 (plus VAT) invoiced!

Do other professionals face this challenge, of course not! Now it may be that, because we don't charge the hourly rates of an Accountant or Solicitor, we aren't considered as much of a neccesity...but when was the last time your Accountant saved you £15k?

Another Client rang us recently complaining that we wouldn't instruct a whole bunch of additional work items on his commercial project!

Now, again, you might be of the opinion that we are out of order - until you hear that his building contract is at large and issuing an instruction at this stage will cost him thousands in lost Liquadated and Ascertained Damages AND he doesn't have Planning Permission for what he wants to do!

For what seems like the millionth time, we explained to him that our primary concern is his position - contracturally, financially and with regards Planning. In effect we are trying to save him from himself - yet I get an earful and (once again) questions about why he bothers to pay us!

Would you question why you pay your Solicitor as he stops you getting sued, ripped off or jailed? I think not!

On the other hand, we have recently had a Local Authority Building Control Department express their pleasure that we are involved in a project because the quality of our drawings and specification mean that they're not having to guess how the project is going to be constructed. We have also had a contractor express similar feelings.

It's a strange thing, but I am increasingly becoming convinced that it is clear that all parties to a building project benefit from the involvement of an Architect (especially architecture & design services Ltd - http://www.aandds.co.uk/) but it seems that the Client is often the last to recognise the value.

I was reminded this evening of the Project Manager who, wisely, observed that in order to be considered a great Project Manager you have to been seen to be great at putting out fires - not preventing them!

The challenge always used to be to get the contractor to value you as an Architect - now it appears that our challenge is to persuade our Clients that the benefit of employing us is that they won't always see the problems we solve or pitfalls we steer them clear of!